Archive for "Repair Blog"

Global Outlook Issue

Users globally are currently experiencing issues viewing the body of emails. The temporary fix for this is to rollback a recent update as below.

Use Command Prompt and navigate to: C:\Program Files\Common Files\microsoft shared\ClickToRun\

Run the following Command: officec2rclient.exe” /update user updatetoversion=16.0.13901.20462

Relaunch Outlook and this issue is resolved. Please note this is currently a temporary fix.

Microsoft/Office is currently updating news on the issue here: https://twitter.com/MSFT365Status?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Easter Trading Hours

Kyocera Printers Causing Blue Screen Error

Some of the latest Windows updates are causing Windows 10 to blue screen when you send a print job to your Kyocera Laser Printer. The quick fix for this is to run the following commands under command prompt.

wusa /uninstall /kb:5000802
wusa /uninstall /kb:5000808

Wait for the first update to uninstall before running the second command. It is also recommended to pause Windows updates by clicking the “Pause Windows Updates” button in Windows Update Settings. Hopefully a fix is not far away!

Free Border Pass Printing

Please email/forward your border pass to admin@cartridgesnmore.com.au . Please mention which store the border pass is to be collected from and approximate time. Free border pass printing, 2 prints per customer, 0.50c thereafter.

2010 A1312 27″ iMac – Screen Artifacts

Customers has iMac that all of a sudden displayed random lines and artifacts on screen once turned on. Also will not complete boot and turns of.

After investigation and replacing the power supply PSU we determined that the Graphics Card GPU was at fault. Removed old and replaced. Tested 100% perfect and now boots into iOS.

Macbook Pro A1502

Customer submitted Apple Macbook that was completely dead, apart from green light on charger. We disconnected battery and inspected logic board under microscope. 3 points of corrosion were cleaned and the surrounding area re flowed.

Test results were that the board would then beep 3 times, this is relating the the Macbook memory. We re-flowed all 4 Memory chips and replaced one as it showed signs of corrosion underneath pads and on the sides.

Retested and the Macbook now works as normal and boots from SSD.

Macbook Air A1466 No Backlight Repair

Customer reports all of a sudden screen went blank and no backlight. Can shine flashlight into screen to see screen it working.

We removed motherboard and noted that a loose screw had shorted out the motherboard around the screen connector, blowing a cap and the fuse.

Replaced both and now laptop is working as normal.

Macbook Pro A1707 Not Turning On

Customer reports laptop was not used for a few months. Plugged in and then would not turn on.

Inspected motherboard under microscope and found blown cap. Replaced CA330 GPU MEM. Voltage through this cap were within its specifications but unknown why this failed.

Laptop working as normal after replacement.